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Payment
# One payment must be made for all items at one time, so that shipping & handling discount may be given.
# We accept PayPal only.
# we accept Bank Transfer also.
Shipping
# We take great care packaging every item to ensure safe quality shipping.
# We ship India Post (Speed Post) or INTERNATIONAL ECONOMY COURIER depending on your location and the order.
# Most shipments are sent out within 1-2 business day after payment is confirmed or cleared, unless stated otherwise in the listing.
# Please make sure to provide the correct shipping address when placing your order, orders will be shipped out to the shipping address provided by ecrater.
# Packages are not shipped on Saturday or Sunday. Transit time varies and depends on the carrier, we cannot be held responsible for delays caused by carriers.
# We usually send out all orders through India Post (Speed Post) or International shipping Companies as soon as possible but not on the weekends.
# If your order doesn't show up in the estimated time, please contact us before leaving any feedback. We will do our best to make it right for you!
Refunds and Exchanges
We offer a 14 days return policy on all items. (unless stated otherwise in the listing).
• All returns must be in original condition and must include the original packaging and content in tact.
• Returns should be packed in proper packaging to avoid damage to the item or it original packaging.
• For any return request please contact our Customer Support by ecrater Messages.
• Return shipping charges paid by buyer.
• Any returns that violate this return policy will not be accepted and will be sent back at customers expense.
Please return it in original condition within 14 days, NOT WORN OR ALTERED. THANK YOU!!
Additional Policies
# What You See Is What You Get. All our merchandise is photographed individually, the item in the picture is the exact you will be receive.
# All items are measured entirely, in inches. Pendants included bail, earrings included hooks, bracelets are measured all the way to the last link, as well as necklaces.
# We have confidence that our items are the best. We give full refund or replacement if the item is not satisfying.
# Please understand the shipping charge covers many other costs besides actual shipping cost, like stock fees, human resources, PayPal fees, packaging material fees, handling fees and etc.
# Please give us a high 5star rate so our business can continue.
# If your order doesn't show up in the estimated time, please contact us before leaving any feedback. We will do our best to make it right for you!
# International buyers are responsible for duties, customs and or taxes on your order. if applicable in your country.
# Delivery is generally within 2-3 Weeks worldwide after shipping. In rare cases it makes take up to 4 weeks for delivery depending upon the destinations and customs in your country. All packages have a duly filled customs declaration form in order to avoid any delay in customs.
# contact us for wholesale price and to sell our brand jewelry in your store on consignment.
# all the information about any item and gemstones is true 100% guarantee.
# We will be happy to answer any question you may have so please feel free to contact us via ecrater message or [email protected]. We usually reply messages no later than 48 hours except that we are off on weekends.
# Please kindly wait for our response before you leave us feedback. We promise your problem will be solved as soon as possible.
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